Responsibility
Job Title: Support Engineer
Experience: 3+ Years
Type: Contract for 6 Months + Extendable
Location – Noida/ Bangalore
Night shift – rotational
Reporting Relationship: Project Manager
Role Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.
Job Responsibilities:
- Knowledge of Service Now.
- Familiar with running SSH commands on network devices.
- Experience using Citrix Desktops.
- Experience using Remote Desktop to configure hardware and software on Windows computers.
- Knowledge of DHCP and DNS.
- Experience working on incidents passed to them from lower-tier support groups.
- Experience in troubleshooting complex hardware and software components.
- Knowledge of configuring network-based printers
Bonus Points:
- Knowledge of Point-of-Sale peripherals.
- Experience working in the retail domain.
- Experience writing knowledge base articles.
Minimum requirements:
- L2 level of troubleshooting
- Qualification: – BCA/MCA/B Tech/BE or equivalent
- Provide case status updates to Customer and Retail Solutions personnel.
- Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years’ experience