Responsibility
Job Title: Salesforce CRM Architect
Experience: 7+ Years
Employment Type: Contract
Location: Remote
Domain: Salesforce
Work Timings: US Shift (1:30 PM – 9:30 PM IST)
Role Summary
We are looking for an experienced Salesforce CRM Architect to own the core Sales Cloud and Service Cloud architecture within an enterprise Salesforce ecosystem spanning Sales Cloud, Marketing Cloud, Data Cloud, Service Cloud, and Revenue Cloud Advanced (RCA). The ideal candidate will be responsible for designing scalable data and security models, defining integration patterns, governing architecture across multiple brands, and ensuring a consistent Salesforce platform as new brands migrate into the shared ecosystem.
Key Responsibilities
- Own the end-to-end Sales Cloud and Service Cloud architecture, including data models, security/sharing models, and automation strategy.
- Design a scalable and extensible canonical data model supporting approximately 30 brands on a shared Salesforce platform.
- Define architectural standards, design patterns, and governance across application pods and brand migrations.
- Lead technical discovery and solution design for brand migrations, including legacy CRM assessment, data mapping, process analysis, and target-state architecture.
- Architect integrations between Salesforce and systems such as Marketing Cloud, Data Cloud, NetSuite/ERP, Revenue Cloud, and third-party applications using REST/SOAP APIs, middleware, and event-driven patterns.
- Lead data migration and consolidation strategies, including data cleansing, deduplication, matching/merge logic, and data quality governance.
- Partner with Marketing Cloud, Data Cloud, and Revenue Cloud Advanced architects to maintain a consistent enterprise architecture.
- Evaluate Salesforce capabilities such as Flow, Apex, Lightning Web Components (LWC), Agentforce, and Einstein and provide build-vs-configure and buy-vs-build recommendations.
- Conduct architecture and code reviews, mentor developers and administrators, and maintain technical documentation including solution architecture diagrams and ERDs.
- Guide environment strategy, release management, and CI/CD practices using tools such as Copado, in collaboration with DevOps and QA teams.
- Monitor platform health, including org limits, technical debt, and performance, and provide recommendations for scalability and remediation.
- Support go-live, hypercare, and post-implementation enhancements across migrating brands.
Required Skills & Experience
- 7+ years of Salesforce experience, including significant experience in an Architect-level role across Sales Cloud and Service Cloud.
- Proven experience designing and governing enterprise-scale, shared multi-brand Salesforce data models.
- Strong understanding of Salesforce security architecture, including roles, profiles, permission sets, sharing rules, and territory management.
- Hands-on experience with Flow, Apex, and Lightning Web Components (LWC), with the ability to determine the appropriate approach for each requirement.
- Experience architecting integrations across Marketing Cloud, Data Cloud, CPQ/Revenue Cloud, and external systems such as NetSuite/ERP.
- Experience leading large-scale data migration, consolidation, cleansing, deduplication, and cutover activities.
- Exposure to AI-powered development, Generative AI, predictive analytics, or intelligent automation.
- Familiarity with Agentforce and Einstein and their application within CRM solutions.
- Experience working in multi-brand, multi-pod delivery models with distributed cross-functional teams.
- Excellent written and verbal communication skills, with the ability to explain technical architecture to executive and non-technical stakeholders.
Certifications
- Active Salesforce certifications are required or strongly preferred, including:
- Salesforce Application Architect
- Salesforce System Architect
- Sales Cloud Consultant
- Service Cloud Consultant
- Platform Developer I & II
- Integration Architecture Designer
- Agentforce Certification is an added advantage.
Preferred Skills
- Experience with large-scale Salesforce platform consolidation or brand migration programs.
- Exposure to Marketing Cloud, Data Cloud, or Revenue Cloud Advanced within a shared enterprise Salesforce org.
- Experience with Flosum, Copado, or similar Salesforce CI/CD and test automation tools.
- Experience working with MuleSoft, Boomi, or similar middleware platforms.
- Strong understanding of enterprise Salesforce governance and architecture best practices.